Knowledge management (KM) as a viable solution to public service delivery challenges

The object of research: study revolves around KM and service delivery. It ascertains whether is a plausible solution to public delivery challenges. Although the paper aimed at governments worldwide, it focusing on South Africa.
 Investigated problem: While in Africa has been significantly transformed since apartheid's end 1994, government now under enormous pressure deliver save from further collapse. Recent years have seen an increase demonstrations marches. Many believe mechanisms introduced circumvent challenges ineffective.
 main scientific results: Despite knowing what must be done, officials trouble putting their plans, strategies, policies into action. This even though were implemented help them improve In fact, only half respondents (50.7 %, n=33) aware mechanisms, 95.4 % (n=62) concurred that viable delivery.
 Area practical use research Very little conducted as potential Africa's problems. As result, this provides new insights improving sector using KM. Overall, findings will benefit Public Administration practitioners.